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Thank you for reading our return & warranty policies, please proceed to read detailed terms as below:
All of products are presented on our website provide from 6 months to one year warranty, the defective items due to quality issues caused can be returned back to us, the shipping cost on the return back shall be paid by buyers and shipping cost on send back shall be paid by kinfomtech, it’s fairly and reasonable.
We do not accept any items that return back if have below case:
1. Did not have any quality issues (include slightly)
2. Did not affect on its functions and using
3. Quality issues by man made
4. Already obvious broken and damaged items
5. Once buyers passed items or samples final confirmation
6. Other quality term is subject to our final confirmations
We can accept any items that return back if have below case:
1. Serious quality issues that affects on functions and using
2. Serious appearance flaws and defect
3. Does not work at all
4. Item’s functions and description is complete different with our confirmation
All defective items with quality issues must be confirmed and approved by kinfomtech before return back, for return back items without kinfomtech’s permission would not be handled.
All defective items with quality issues can be replaced with new and complete working ones after our QC confirmed that defective items returned back are caused by real quality issues once receive defective items and send back to buyers within 5 working days.
Please note: all defective items that returned back must keep original condition like kinfomtech sent out, include package, parts and item, kinfomtech have the right to refuse or change to implement return and warranty policy if have any serious damaged and lost when kinfomtech get returned back items.
Regarding about the quality issues: kinfomtech have been fighting for best and best, from design, material selection, test experiment, confirmation, small quantity trial out，improving, mass production process to inspection, we always take rigid international standard to control our quality, try to reduce defective rate and improving good rate and ensure every item that reached in your hands is in good condition and working perfect.
Just submit your questions or idea via form below, we will get back to you within 12 hours, thank you so much.
We will be happy to provide mutal beneficial and lowest price possible quotation based on your requirements within 12 hours. Our goal is striving to deliver our excellent services for our customers.